🚚 Shipping Policy
✨ Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.
For personalised or custom pieces, please allow an additional 3–7 business days for production before shipping.
🇿🇦 Shipping Within South Africa
We offer nationwide delivery across South Africa.
Shipping fees are calculated at checkout based on your location.
📦 Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
If you do not receive your tracking details within a few days, please contact us at:
📧 rosegoldbusiness22@email.com
⚠️ Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
We appreciate your patience and understanding.
❌ Incorrect Address
Please ensure your shipping address is correct at checkout.
We cannot be held responsible for orders delivered to an incorrect address provided by the customer.
📮 Lost or Damaged Parcels
If your order arrives damaged or goes missing in transit, please contact us within 48 hours of delivery.
We will work with the courier to resolve the issue as quickly as possible.
💌 Need Help?
If you have any questions about your order or shipping, feel free to reach out:
📧 rosegoldbusiness22@email.com
📱 Your WhatsApp +27 72 313 4887